Product Guide and Specifications NS1000

The Panasonic KX-NS1000 is a SIP based Unified Communications and Collaboration server, designed to improve customers’ business efficiency through Voice over IP and wireless technologies.

IP networking and SIP are fully supported, while maintaining backwards compatibility with traditional ISDN trunking to ensure flexibility.

• Expandable Voice over IP communications server
• “One Look” networking features for fully transparent multi-site systems
• Easy install, easy maintenance, easy to use
• Optimized for 30 – 250 users, expandable to 1000 network users
• Tight integration with a number of powerful CTI applications

An IP Platform to Deliver Business Communication

INTRODUCING THE PANASONIC KX-NS1000

The NS1000 Network Communications Server by Panasonic is designed to deliver these solutions, integrating hardware and software components in a modular way, allowing you to tailor a communications system to your specific needs.

The NS1000 is built on SIP and IP technologies, with powerful built-in Unified Collaboration and Communication components including desktop tools, voice messaging and an interactive voice response system. Partnering with a comprehensive range of terminals, accessories and applications software ensures that systems can adapt to meet all the communication requirements of your business to support revenue growth.

With best in class, high definition voice quality and on-demand capacity enhancements, the NS1000 is the core of a powerful VoIP communications solution offering flexibility, simplicity and productivity.

Solutions

Why choose the NS1000?

Improve customer responsiveness

Integrated applications for call grouping and routing, ensuring the right person takes every call

Enhance Productivity

‘Presence’ - Know who is available, and how best to contact them at any time

Mobility

Wireless DECT systems and mobile phone integration means you can stay in touch, even when you’re on the move

Desktop integration & application support

Scalability

Direct support for up to 1,000 users in a full transparent network and for integrated Q-SIG networks for up to 8,000 users. A powerful Computer Telephony Interface allows the NS1000 to work with many CRM tools, maximizing access to hard-earned customer contact data.

IP networking flexibility and survivability

SIP BUSINESS ADVANTEDGES

One-look Networking is a system where a single KX-NS1000 operates and provides PBX features even though two or more main units are networked. It is not necessary to provide additional servers. The system can be expanded easily via a web based maintenance console. One-look Networking provides a maximum of 16 sites with the large capacity of KX-NS1000.

The NS1000 is a fully network aware server, with a variety of options for single and multi site expansion. Units can be combined to scale up to 1,000 direct users with full transparency for both users and administrators. (up to 8,000 users across a QSIG network). With the NS1000 system, customers can manage stand-alone and networked systems connected via an IP network from any location. The system supports both SIP and H.323 based inter-networking in addition to the traditional ISDN QSIG connectivity. For multi-site organizations, this brings the benefit of lower cost branch-to-branch communication, either by leveraging existing corporate IP Wide-Area-Networks (WANs), or using Managed VPN services from network service providers. Create virtual teams across multiple networked sites and share resources more efficiently, through key enhancements in features such as Call Distribution, Centralized messaging, Conferencing and Mobile Integration.

MODULAR SOLUTIONS

Based on IP networking technologies, the NS1000 combines advanced telephony features with a scalable framework of applications that have been carefully chosen and optimized for a variety of business types, whether based on a single site or distributed globally. The NS1000 makes communications simple for office workers as well as mobile, remote and home based staff, in environments as diverse as call centers and distribution centers. Built on open technologies, the NS1000 is developer friendly, offering CSTA, TAPI, and multiplexing interfaces, with SIP communications, producing an open development environment which encourages 3rd party applications development to further enhance capabilities. This ultimately minimizes the additional investment of new software applications. In most cases your available application can be integrated with the NS1000.

UNIFIED MESSAGING

The NS1000 gives users great flexibility for managing messaging services. Voice and fax messages can be received using the built in Unified Messaging system in a number of ways – as email attachments, through the NS1000 IMAP4 server, or using the Communication Assistant Outlook Toolbar. This means users can listen to voice messages using their phone or PC, for maximum flexibility.

COMMUNICATION ASSISTANT

Computer meets telephone: the Panasonic Communication Assistant productivity suite is a highly intuitive Unified Communications and collaboration (UCC) software solution for Microsoft Windows™, that brings together many features. Simple ‘point and click’ telephony, presence, availability, MS Outlook integration, visual voice messaging, CRM database integration and much more are combined in a single application – enhancing and simplifying communications for business telephony users.

HIGHLIGHTS:

• Easy to use Microsoft Windows™ GUI offering access to many PBX features
• Team management and collaboration features
• Integrated presence and availability, with MS Outlook™ calendar integration
• IP camera integration
• Drag and drop multi-party conferencing
• Enhanced task specific versions optimized for specialist work types

IP Networking Expandable Capacity

By connecting existing Panasonic PBX systems with the KX-NS1000, you can efficiently obtain expandability and flexibility for legacy lines and terminals and add IP capacity and functionality at a low cost.

Migration

-By connecting the KX-NS1000 to an existing Panasonic PBX*1, you can expand IP lines and terminals and utilize the Unified Messaging features of the KX-NS1000*2. This is also recommended for KX-NS1000 users that want to use legacy terminals and trunks for flexible system expansion.

1 An existing PBX refers to a Panasonic KX-TDE series, KX-NCP series, or KX-TDA100/200/600/620.

2 You can connect a maximum of 2 existing PBXs for one KX-NS1000. A maximum of 8 existing PBXs can be connected for the entire One-look Network.

MOBILITY (MOBILE PHONE & WIRELESS DECT)

The Multi-Cell DECT System is an integrated wireless mobility solution designed specifically for use with the Panasonic NS1000. This system provides automatic hand-over between installed cell stations – enhancing coverage and giving you true communication mobility even within large premises

MOBILE PHONE INTEGRATION

Now, there is no need for customers to have multiple contact numbers for users who also use a mobile phone. The NS1000 includes all that is required to integrate mobile phones and mobile devices with your office communications network, allowing cellular phones to be used just like office extensions – making and receiving calls, using PBX short dialing codes, and even managing ICD groups is possible from mobile devices.

Unified Communication

The KX-NS1000 gives you great flexibility for managing messaging services. Voice and fax messages can be received using the built-in Unified Messaging system in a number of ways; as e-mail attachments, through the KX-NS1000 IMAP4 server, or using the Communication Assistant. This means you can listen to voice messages using a phone or PC, for maximum flexibility.

Built-in Voice Mail

The KX-NS1000’s built-in voice mail can handle incoming calls, record messages and conversations, and manage mailboxes all from a cellular phone. Two channel two hour voice storage is preinstalled. With activation keys the number of channels can be expanded to 24 and the recording time can be expanded to 15 hours. The recording time can be further expanded to a maximum of 1000 hours by changing the storage memory. Voice mail resources can also be shared across the network (using One-look Networking).

• Voice Mail/Mail Box Feature
• Interview Service
Custom Service Automatic Two-way Recording for Managers Automated Attendant

Built-in Fax Server

With its built-in fax server, the KX-NS1000 can receive, distribute, and send faxes. Received faxes can be saved in mail boxes and notify you via the message waiting lamp or e-mail, forwarded, printed, and downloaded.

E-mail Integration

KX-NS1000 sends an e-mail to notify you when you have new fax and voice messages. Fax and voice messages can also be received as attachment files. The KX-NS1000 also supports IMAP4 servers, so you can access the content of their mail boxes using a common e-mail client that supports the IMAP4 protocol, such as Microsoft Outlook.

Simple Call Centre

The KX-NS1000 includes an advanced call routing function for small to medium size call centers. This function can be used without an external CTI server. More efficient call reception enables you to effectively utilize limited resources to assist in improving customer service. Furthermore, the solutions can be expanded to suit more sophisticated call centers in combination with Voice Mail functions, the Communication Assistant and third party CTI applications.

• Uniform Call Distribution (UCD)
• Call Queue Monitoring
• Priority Routing for VIP Calls
• Listen-in by Supervisor
• 1:N Ringing (Group Ringing)/Delayed Ringing
• Call Monitor
• Intercept Routing/Busy on Busy
• Busy Override

New Smart Hybrid PBX for the SMB Market Brings You Unified Communication

The Panasonic KX-NS300 Smart Hybrid PBX is a cost effective legacy and IP communication system for small and medium sized companies that can be flexibly configured and expanded according to the your needs. The KX-NS300 has advanced features and starts from 6 analogue trunks and 18 extensions, up to 192 extensions with an Expansion Unit. KX-NS300 is also a unified communication system which has rich IP features such as mobile linking, integrated voice mail and e-mail, instant messaging (chat), and presence information. It can also use built-in applications such as a call centre solution, mobile solution, and voice mail system to provide more efficient work and increased customer satisfaction.

Saving Costs is Top Priority

Saving Costs by Adopting a Hybrid System

KX-NS300 can utilize the benefits of a hybrid system to help businesses lower costs and allow a quick return on investment.

• Saving Communication Costs

  The adequate IP capacity of the KX-NS300 enables you to combine both IP and legacy trunks according to your needs, to construct systems that are flexible and cost effective.

• Saving Network Costs

  By connecting the KX-NS300 units in different offices with an IP network, you can construct a network that integrates both voice and data. This enables extension calls between offices over the IP network, and reduces costs.

• Saving on Initial Investment

  The KX-NS300 can utilize an IP network to use IP phones as head offi ce extensions, without installing extra KX-NS300 units or special routers at remote sites. In other words, migration to an IP network enables installation costs to be saved.

• Saving Running Costs

  By using IP phones as extensions, you don’t need to change the settings at the PBX each time you change your office layout, as is normally required. Simply move the phone, and then connect it to the LAN for quick and easy use.

• Using Existing Resources

  Existing DPTs, APTs and SLTs from Panasonic can continue to be used, enabling a system to be replaced at a low cost without wasting resources.

Various Methods for Improving Customer Satisfaction

Helping to Improve Customer Service

Improving customer satisfaction is the key to succeeding in business. The KX-NS300 provides services for smoothly responding and following up on customer queries.

• Auto Attendant/Voice Mail System

  The KX-NS300 can connect customers to the appropriate section or operator according to their query in call routing with voice guidance. It can also prompt the customers to leave a voice message when the operator is away

• Enhanced Voice Mail System

  The KX-NS300 can be expanded to a voice mail system that can record a maximum of 24 channels and 400 hours. KX-NS300 also sends e-mail to notify you when you have new voice messages. The messages can also be received as attachment fi les and forwarded. E-mail notification can also be sent for missed calls where the customer did not leave a message, enabling you to quickly contact the customer.

Smart Remote Extension

Recent business requires customers to be contacted anywhere and anytime. As long as the KX-NS300 is in an environment that can connect to the internet, it can enable IP phones to be used as extensions for easily contacting people.

• Remote Extension Setup

  If you have Internet connection, KX-NS300 enables you to easily install IP phones in locations distant from the office, such as the homes of teleworkers, mobile workers using softphones on smartphones. Connecting with IP networking enables IP phones* to be used as KX-NS300 extensions, without the need for any routers or extra devices.

• Using Smartphone as Extensions

  Softphones on smartphones used by mobile workers can be installed as KX-NS300 extensions, meaning they will not miss calls as long as they are in a Wi-Fi/3G/LTE environment, whether they are at the office or away.

• One Numbered Extension

  IP phones such as a desk phone or softphone can be paired to use a single number. This enables customers to easily contact staff with a single number, regardless of whether they are inside or outside the office.

Improving Work Efficiency with Different Styles of Communication

Continually Improving Work Efficiency

It is always important to understand the changes in customer needs and improve the support provided by staff. Continually performing these measures leads to improved work efficiency.

• Call Centre Function

  The KX-NS300 includes an advanced call routing function for small to medium size call centres. This function can be used without an external CTI server. More efficient call reception enables you to effectively utilize limited resources to assist in improving work efficiency.

• Automatic Voice Guidance for Customers

  The caller can recognize their position in the queue through voice guidance. They can then decide whether to stay in the queue or leave a message and hang up, according to the situation.

• Auto Recording and Backing Up Conservations

  The KX-NS300 can be used to automatically record conversations with customers. Supervisors can listen to the recorded voice data, and the voice data can be automatically saved to USB memory or an external server via the internet. The data can be used to understand problems or opportunities relating to customer service.

• Monitoring Callers and Calls History Report

  The supervisor can monitor the live status of callers, agents, and grouped members, to understand on-site problems and improve their call centre. Reports can also be used to understand problems or opportunities relating to customer service, and recorded call data can be backed up and restores via the network as necessary.

Various Communication Methods for Making Work More Efficient

Flexible communication methods are essential in current business situations. Communication Assistant (CA) from Panasonic and its applications provide you with the communication methods to meet your needs.

• Communication Assistant (CA)

  CA is a highly intuitive PC-based application suite with powerful point and click telephony and screen-based presence, availability, and a variety of collaboration tools. It can be used with or without a server.

• CA Basic – Express / CA PRO for Personal Productivity

  You can easily make calls by simply searching from a customizable contact list. You can also see the phone status and PC status of employees in remote rooms or branches from the PC on your desk

• Integrating Microsoft Exchange Server with CA

  When Microsoft Exchange Server is integrated with CA Client, your presence will automatically change according to the contents of your Exchange calendar.

• Linking with Panasonic Partner’s Application

  You can link with CA and Panasonic partner’s applications to provide various solutions.